Privacy Policy

Last Updated: 18.02.2026

1. Introduction

Rebalife Sciences Pvt Ltd (“Rebalife”,"we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website [reeba.life / zerohsugar.in / Zerohsugar.com] or purchase our products.

By using our website, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

A. Information You Provide Directly

  • Account Registration: Name, email, phone number, password.
  • Order Placement: Shipping address, billing address, PIN code, GST details (if applicable).
  • Payment Information: Processed securely via Razorpay. We do not store credit card numbers, CVV, or banking credentials.
  • Customer Support: Correspondence via email, phone, or WhatsApp (order issues, queries, feedback).
  • Health Information (Optional): If you participate in surveys or provide testimonials (e.g., "I'm diabetic and Zeroh helped me"), this is stored securely and used only with your consent.

B. Information Collected Automatically

  • Device & Browser Data: IP address, browser type, operating system, device identifiers.
  • Cookies & Tracking: We use cookies to improve website functionality, remember your preferences, and analyze traffic (see Section 4.8).
  • Usage Data: Pages visited, time spent, click patterns, referral sources (e.g., Google, Facebook ads).

C. Information from Third Parties

  • Payment Gateway (Razorpay): Transaction status, payment method (e.g., UPI, card), but not full card details.
  • Logistics Partners (Delhivery, Blue Dart): Delivery status, attempted delivery times, GPS location (for courier tracking only).
  • Social Media: If you log in via Facebook/Google, we receive your public profile info (name, email, profile picture).

3. How We Use Your Information

We use your data to:

  • Process Orders: Confirm, pack, ship, and deliver your products.
  • Customer Support: Respond to inquiries, resolve issues, handle returns.
  • Payment Processing: Facilitate secure transactions via Razorpay.
  • Marketing Communications (with consent):
    • Send promotional emails (new product launches, discounts, recipes).
    • SMS/WhatsApp updates (order confirmations, shipping alerts, exclusive offers).
    • Retargeting ads on Facebook/Google (based on browsing behavior).
  • Improve Our Services: Analyze website usage, conduct A/B testing, optimize user experience.
  • Compliance: Fulfill legal obligations (GST filings, FSSAI audits, dispute resolution).
  • Fraud Prevention: Detect and prevent fraudulent transactions or account misuse.

4. Legal Basis for Processing

Under Indian data protection principles, we process your data based on:

  • Contractual Necessity: To fulfill your orders and provide services.
  • Legitimate Interest: To improve our business and prevent fraud.
  • Consent: For marketing communications (you can opt out anytime).
  • Legal Obligation: To comply with tax laws, consumer protection laws, and FSSAI regulations.

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. We share data only in the following circumstances:

A. Service Providers (Third-Party Partners)

  • Payment Gateway: Razorpay (PCI-DSS compliant; processes payments securely).
  • Logistics: Delhivery, Blue Dart, India Post (for shipping and delivery).
  • Email/SMS Services: [e.g., SendGrid, Twilio, AWS SES] for transactional and promotional messages.
  • Web Hosting: [e.g., AWS, Google Cloud] (servers located in India for data residency).
  • Analytics Tools: Google Analytics, Facebook Pixel (anonymized data for ad optimization).

Note: All third parties are contractually bound to use your data only for the services they provide to us and must comply with Indian data protection standards.

Legal Requirements

We may disclose your information if required by law:

  • Court orders, subpoenas, or government investigations.
  • To enforce our Terms and Conditions or protect our rights.
  • In cases of fraud, security threats, or misuse of our services.

C. Business Transfers

If Rebalife is acquired, merged, or sells assets, your data may be transferred to the new entity (you will be notified via email).

6. Data Retention

  • Active Accounts: We retain your data as long as your account is active or as needed to provide services.
  • Inactive Accounts: If you don't place an order for 2 years, we may delete your account data (you'll receive a notice 30 days prior).
  • Order History: Retained for 7 years to comply with GST and tax regulations.
  • Marketing Lists: If you unsubscribe, we will remove you within 7 days (but may retain a suppression record to prevent re-addition).

7. Data Security

We take security seriously:

  • Encryption: All payment transactions are encrypted via SSL/TLS (256-bit encryption).
  • Secure Servers: Data is stored on ISO 27001-certified servers with firewalls and intrusion detection.
  • Access Controls: Only authorized personnel can access your data (need-to-know basis).
  • Regular Audits: We conduct quarterly security reviews and vulnerability scans.

However, no system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security against cyberattacks or breaches.

8. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

Cookie Type Purpose Duration
Essential Cookies Enable core website functions (e.g., shopping cart, login) Session (deleted when you close browser)
Performance Cookies Analyze traffic, track page views (Google Analytics) Up to 2 years
Functionality Cookies Remember your preferences (e.g., language, address) Up to 2 years
Advertising Cookies Show relevant ads on Facebook/ Google (retargeting) Up to 180 days

Managing Cookies

  • Browser Settings: You can block or delete cookies via your browser settings.
  • Opt-Out Tools: Opt out of Google Analytics tracking: [tools.google.com/dlpage/gaoptout].
  • Note: Disabling cookies may affect website functionality (e.g., unable to add items to cart).

Your Rights (India-Specific)

Under Indian consumer protection and data privacy principles, you have the right to:

  • Access: Request a copy of your personal data (email us at contactus@rebalancelife.in).
  • Correction: Update or correct inaccurate information (via your account dashboard or email).
  • Deletion: Request deletion of your account and data (we'll retain only what's legally required, e.g., GST invoices).
  • Opt-Out of Marketing: Unsubscribe from emails (click "Unsubscribe" link in any email) or SMS (reply STOP).
  • Withdraw Consent: If you gave consent for specific uses (e.g., health surveys), you can withdraw it anytime.
  • Portability: Request your data in a machine-readable format (CSV/JSON).

To exercise your rights, email contactus@rebalancelife.in with your request. We'll respond within 15 business days.

10. Children's Privacy

Our website and products are not intended for children under 18. We do not knowingly collect data from minors. If we discover we've collected a child's information, we will delete it immediately.

11. Third-Party Links

Our website may contain links to third-party sites (e.g., blog references, partner brands). We are not responsible for their privacy practices. Please review their privacy policies before sharing information.

12. International Data Transfers

We primarily store data on servers in India. If we use international service providers (e.g., AWS us-east region for backups), we ensure they comply with Standard Contractual Clauses (SCCs) and Indian data residency norms.

13. Changes to This Privacy Policy

We may update this policy periodically to reflect legal changes or new practices. Updates will be posted on this page with a new "Last Updated" date. Continued use of the website after changes constitutes acceptance.

14. Contact Us

For privacy-related questions, concerns, or data requests:

Data Protection Officer

Email: contactus@rebalancelife.in
Address: Unit 13, Akshay, Mahesh Nagar, Jalna Road, Chattrapati Sambhaji Nagar - 431001
Phone / WA: +91-8055670680